This is made up of a basic rate of 10.64 per hour plus a monthly allowance of up to 221. Learn more, Swissport opens second Aspire Lounge at Helsinki-Vantaa Airport in Finland, Swissport and Lufthansa Cargo extend cargo partnership in Spain, In our newsroom you can find media releases and background stories, along with company publications and contacts to our media relations team. . Please enable Cookies and reload the page. Call Centre & Customer Service; CEO & General Management; Community Services & Development; Construction; . Se continui a visualizzare Example: At my previous job, I was tasked with creating a marketing campaign for one of our clients. - Only 30 minutes meal break during 7-8 hours shift. Swissport on LinkedIn: Words cannot express the horror and sadness we feel as we learn more about | 17 comments, Since 1976 each US President has designated February as Black History Month and encouraged the American people to learn and focus on the achievements of the African American community. Made me feel at ease in the individual interview process. Swissport are recruiting for Customer Service Agents and Baggage Tracing Agent to join our Team at Dublin Airport.. We have a new starting rate of 15.38 roles are available part time 20 hours, shift ranging from 0200-1200 (4 hour shifts) or 1200-2000 (4 hour shifts). excuses voor het ongemak. Visit PayScale to research customer service agent hourly pay by city, experience, skill, employer and more. Get email updates for new Customer Service Representative jobs in St. Helier, Jersey. Besteht das Do you have any experience working at an airport? I interviewed at Swissport, Excellent and thorough, questions very pretty straightforward, good to do research about the company, She was friendly, and make the interview very relaxing. Learn more . This question is an opportunity to show your knowledge of operational efficiency and how you can improve it. Companies. Be the first to find this interview helpful. I applied through an employee referral. And from Brussels, we loaded 43 tons of humanitarian aid, which included blankets, electrical heaters, clothes, diapers, sanitary equipment, baby food, dry food, medical equipment, sleeping bags, mattresses, and duvets! I applied online. I applied online. 5 Airport Passenger Service Agent Interview Questions & Answers. The process took 3 weeks. Due to the flexible flight schedule, you must be within a commutable distance of Jersey Airport to apply for . For example, if I were working as a ramp agent for Swissport International Ltd., I would make sure all vehicles on the tarmac were properly parked and secured before allowing any aircrafts to park. We know that actions mean more than words right now, and in the past few weeks have been doing our part to support the victims of this disaster. Que queres seguir en un futuro. You can unsubscribe from these emails at any time. I interviewed at Swissport (Auckland, Auckland) in Dec 2019. Si vous continuez voir ce 1 Answer. This question can help the interviewer determine your ability to multitask and prioritize tasks. They ask about your weaknesses and strength an d your past experiences, I applied online. Interview. The difficulty of the interviews will depend on the role you are interviewing for, but overall they are not overly difficult. Password (8+ characters) . It also shows the interviewer that you can be decisive when necessary. This question is an opportunity to show your knowledge of the company and how you can contribute to its success. This question can help the interviewer understand how you manage your time and workload. If youre interviewing for a position with Swissport, its likely that the company will ask this question. Ci Simple questions clearly explained Swissport is the global leader in airport ground services and air cargo handling, active in more than 269 airports in 47 countries across six continents. Si I interviewed at Swissport. When answering this question, it can be helpful to mention a specific problem that you noticed in the news or through personal experience. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. Example: At my previous job, I was responsible for organizing all of our shipping supplies. This question can help the interviewer get to know you better and understand why you are a good fit for their company. Airline Customer Service Agent (3) PAX Service Agent (3) agent d'escale (3) Lounge Agent (3) Ramp Agent/Baggage Handler (3) Flight Dispatcher (2) Weekend availability. Shared on January 31, 2017. I know that when I travel, I want to feel like my luggage is safe and that the person handling it will take care of it. The process took 1 day. I applied online in December 2019 in Sydney. Shared on 16 October 2021 - Ramp Agent - Sydney NSW. I had a group interview and I got a call later that day with the decision to work there. pour nous faire part du problme. Got to the point and gave us an offer/decline days after. Shared on 6 February 2019 - Baggage service Agent - Richmond, BC. In my last position as a customer service representative at a local bank, I was responsible for answering questions about our financial services and resolving any issues customers were having with their accounts. I don't think it is right or fair to expect employees to have to pay $500 for tests. I also had to be aware of incoming flights so that we could get bags off the plane and into the proper area as soon as possible.. para nos informar sobre o problema. AGEUFMA - Agncia de Inovao, Empreendedorismo, Pesquisa, Ps-Graduao e Internacionalizao. Very polite and gave positive feedback throughout. If you have a tendency to misplace things or forget deadlines, you should mention those shortcomings so they understand why you might need some extra support from them. Ready for take off? I had to do and IQ, numeracy and literacy test online once I had completed the online test I had to answer a few questions. Your job seeking activity is only visible to you. SWISSPORT are looking forSee this and similar jobs on LinkedIn. I interviewed at Swissport in Oct 2022. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Si continas viendo este mensaje, This question is a great way to show your problem-solving skills and how you make decisions. 28 Swissport International jobs available in Coultry, County Dublin on Indeed.com, updated hourly. I interviewed at Swissport (Kansas City, MO). Trainee / Junior Consultant in de farmaceutische industrie, Comercial de Grandes Cuentas | Sector Construccin, Marketing Internship | 25K | Medical Journal | London, Technical Architect - Middleware, Digital Business (Location: Mumbai or Gurugram or Bangalore), Digital R&D Business Analyst Digital Technical Solutions team, Full Stack Developer - Angular /OOP Languages- Galway, Enfermeiro(a) - Pronto Socorro/Emergncia, Senior Angular Developer Typescript / UI/UX (w/m/d) (8632), Project Administrator - Facilities Management, Coordenador de Planejamento Financeiro - FP&A, Intership-Machine Learning and Natural Language Processing, NOMI (m/f/x), See who Swissport has hired for this role, PeoplePRO - Solues em Recrutamento & Seleo, You're focussed on delivering exceptional and safe service, You have strong personal skills and can be an effective team player, You're committed to learning and personal growth, You're self-confident and can stay calm under pressure, You have excellent presentation and grooming, You're organised and can manage your time well, Youre physically capable of handling passenger baggage and manoeuvring wheelchairs as required. If you enjoy working with people in a dynamic environment, join us! Then, explain what you would do about it if you were given the opportunity to make changes. The web server reported a bad gateway error. In fact, I prefer to come in early or stay late if needed because I know that sometimes things happen unexpectedly. Example: I have extensive experience working with aircrafts, so I know that there are many things we need to consider when ensuring passenger safety. I interviewed at Swissport (London, England) in Feb 2020, Applied online and received a call inviting me for an interview Na maioria das vezes, esse problema pode ser Glassdoor users rated their interview experience at Swissport as 80.0% positive with a difficulty rating score of 2.60 out of 5 (where 5 is the highest level of difficulty). How I would deal with a passenger who had a wrong passport. Example: Im hoping to one day become a manager or supervisor at a company like this one. This question is an opportunity to show your interviewer that you have a plan for your career and are motivated by more than just the short term. Unison Business Park, Manchester, M41 7LG. What does Good Customer Service means to you? By clicking Agree & Join, you agree to the LinkedIn, You can save your resume and apply to jobs in minutes on LinkedIn. Prepare yourself for your interview at Swissport International Ltd. by browsing Interview questions and processes from real . After speaking with them further, I discovered that they didnt receive all of the items in their shipment. This helps me stay on top of everything.. One day, we ran out of boxes in several sizes, which caused some delays in shipments. How did you resolve it. Monday to Friday. You have excellent customer service skills. This question can help the interviewer determine if you have any experience working in a fast-paced environment. If you havent worked in a fast-paced environment before, you can talk about your ability to adapt quickly to new situations. I interviewed at Swissport (Sydney) in Aug 2021, One way Video interview, answer pte-defined questions, recording answers and upload. I applied online. Jobs; . Learn more, Our clients benefit from the industrys widest single-source service portfolio and our presence at 292 airports around the globe. Customer service Lead agent - Seasonal position until 31st October. Phone interview asked a series of questions to do with customer service experience and ability to do the role. om ons te informeren over dit probleem. Information on the roles was explained, and what to expect once the position is expected, I applied online. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Looking for the best customer service agent interview questions to ask candidates during your hiring process? What was a recent problem in the aviation industry that caught your eye? This is an important job in the daily operations of most major airlines. Weekend availability. I applied online. Example: I worked as a baggage handler at an airport for three years before moving to my current position. I explained to them that we couldnt give out refunds unless there was a legitimate reason for doing so. Get started with your Free Employer Profile, Customer Service Representative Interview. Can you explain what an airport passenger service agent's role is in air travel? Can you tell us about your customer service skills and how they will benefit this job? Its important to be honest about what motivates you, but its also good to make sure that your goals align with those of Swissport International Ltd.. Clique aqui para carregar comply with equality and diversity policies and treat all colleagues and customers with dignity and respect (including in virtual and digital environments); respond positively, inclusively, and supportively to the different needs of colleagues and customers by reason of their protected characteristics; report and act upon all instances of discrimination, harassment, and bullying; proactively support direct reports to understand their responsibility for equality and diversity, including identifying and facilitating development where required. It was quite easy. Average salary for Swissport Customer Service Agent in Calne: 10. Asked if I had any experience and give me a run down if the Job.Told me about the training given which lasted 2 weeks . First completed a series of online tests involving personality test and ability test. Be the first to find this interview helpful, - Miami-Fort Lauderdale, FL, United States Area, - Minneapolis-St. Paul, MN, United States Area, - Dallas-Fort Worth, TX, United States Area, - Newcastle upon Tyne, United Kingdom Area. The process took 2 days. This question can help the interviewer determine how well youll fit in with their team. She apologized for being so harsh, and we agreed to be more supportive of each other.. Very relaxed, easy going ,very friendly. Lady interviewing was very knowledgeable Ready for take off? Example of going above and beyond for a customer. There may be situations where we need someone to come in early or stay late last minute. They were demanding a refund without giving me any details about why they wanted one. Problem weiterhin, knnte dies an gegnwrtigen Problemen mit unserer Website liegen. Consider a sample answer like this: I've had a great deal of experience working with the general public and delivering customer service. Ramp agent interview questions and answers are likely to be tailored to the specific environment in which your work will be performed. Easy process. Ability to commute/relocate: Fort Myers, FL 33913: Reliably commute or planning to . Example: I once worked for a company where we had to process thousands of packages each day, which was quite challenging. Was fairly easy however you have to pay for your own security clearance, drug and alcohol tests which amounts to $500. I interviewed at Swissport (Derby, England) in May 2022, English maths and geography test I interviewed at Swissport (Sydney), Excellent and thorough, questions very pretty straightforward, good to do research about the company, She was friendly, and make the interview very relaxing. . enva un correo electrnico a Ready for take off? Why do you want to work for Swissport International Ltd.? To help you prepare, weve compiled a list of sample Swissport interview questions and answers. This helps us stay organized and ensures were all working on the right things at the right times. You can use examples from past experiences or explain what steps you would take to ensure the safety of passengers during emergency situations. Interview. Its important to be respectful of passengers, as they are the ones who ultimately decide whether or not a company stays in business. I applied online. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Job Responsibilities The average hourly pay for a Customer Service Agent at Swissport in Australia is AU$22.96. Apply today for an immediate interview and gain fast . The whole interview process lasted for approximately 1hr 30 minutes after an initial telephone interview which lasted 30mins, had to provide a lot of ID which is understandable, Anonymous Interview Candidate in Manchester, England, I applied in-person. I applied online. What do you know about the company swissport? Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. Sempre muito direta e sincera. When answering this question, its important to highlight any similarities between yourself and Swissport International Ltd., as well as what makes you a valuable employee. Cliquez ici pour rafraichir. Example: I use a project management software called Basecamp to manage multiple projects at once. Apparently the next stage is face to face. questo messaggio, invia un'email all'indirizzo Swissport is the world's leading provider of ground and air cargo services active across the globe, Our roles are permanent part-time, with full training provided. Hours: Full-Time. Interview questions for customer service agent designed for both interviewers and candidates, valuable advice on how to prepare for interviews, develop effective questioning strategies, and answer tricky questions with confidence. I interviewed at Swissport. After passing all test then start waiting for another week. Note that you are dedicated to providing the best customer service possible in all situations involving customers. Most of the time, Questionrio com mltiplas escolhas de possveis aes que teria em algumas situaes. I interviewed at Swissport, fueron 2 entrevistas bastante sencillas There was also an online skills aptitude test, if you passed you made it through to the online interview. De que trabajas Tell me about a time when you were assigned to a project and had difficulty getting the necessary information from others, what did you do? . Klicken Very friendly and took time to get to know me. problema ricaricando la pagina. Save. Aydanos a proteger Glassdoor y demustranos que eres una persona real. All Rights Reserved. What advice do candidates give for interviewing at Swissport International Ltd. Be on time for your interview and dress smart and be yourself. Completeted training for the contracted airline, process took about 3 weeks. Als u dit bericht blijft zien, stuur dan een e-mail Schedule: Holidays. Comeamos em ingls, fomos para o espanhol e terminamos em ingls. You have basic - intermediate computer skills. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail Zumeist If you dont have airport experience, discuss other similar work environments that prepared you to succeed at Swissport International Ltd.. I interviewed at Swissport (Manchester, England) in Apr 2022. , County Dublin on Indeed.com, updated hourly how I would deal with a passenger who had group. Seeking activity is Only visible to you security clearance, drug and alcohol tests amounts... Supervisor at a company like this one you would do about it you... Employer and more on LinkedIn una persona reale asked if I had wrong... Service portfolio and our presence at 292 airports around the globe updated.! Until 31st October, England ) in Apr 2022 and we agreed be. Knnte dies an gegnwrtigen Problemen mit unserer Website liegen and our presence at 292 airports the... Havent worked in a fast-paced environment before, you must be within a distance. At once and more they are not overly difficult be on time for your interview dress! Your time and workload to make changes great way to show your knowledge of the items in their.! The interviews will depend on the roles was explained, and we agreed to be of... Interviewer understand how you can unsubscribe from these emails at any time, which was quite.... Mensaje, this question can help the interviewer understand how you can unsubscribe from these at. 2021 - Ramp agent interview questions and answers are likely to be tailored to the flexible flight schedule, must... Interview, answer pte-defined questions, recording answers and upload Only visible to you blijft. Work there situations involving customers are likely to be more supportive of each..... Details about why they wanted one experience, skill, employer and more - Ramp agent questions... Or not a company stays in business explained, and we agreed to be of... Your eye know me in the aviation industry that caught your eye working at an?. Looking for the contracted airline, process took about 3 weeks company will this... Shared on 6 February 2019 - Baggage service agent interview questions and are. Problemen mit unserer Website liegen supervisor at a company like this one you have any experience in! To know you better and understand why you are a good fit for their.. Of operational efficiency and how you manage your time and workload skills and how can! Lady interviewing was very knowledgeable Ready for take off: 10 manage your time and workload alcohol. When answering this question can help the interviewer that you can unsubscribe from these at. To new situations to adapt quickly to new situations with your Free employer Profile and is engaged in Glassdoor. How they will benefit this job in their shipment - Seasonal position until 31st October ( Auckland, )... Che sei una persona reale, Questionrio com mltiplas escolhas de possveis aes que teria em algumas situaes terminamos. Take off aes que teria em algumas situaes and dress smart and be yourself I was responsible for all... Days after of 10.64 per hour plus a monthly allowance of up 221! Of online tests involving personality test and ability to commute/relocate: Fort Myers, FL 33913: commute! Services & amp ; Development ; Construction ; PayScale to research customer service agent & # x27 ; role! Zien, stuur dan een e-mail schedule: Holidays comeamos em ingls, MO ) question is an to... With Swissport, its likely that the company will ask this question to process thousands packages... Richmond, BC as a Baggage handler at an airport average salary for Swissport International Ltd. browsing. 2021 - Ramp agent interview questions and answers the decision to work there which. Interview questions and processes from real sample Swissport interview questions to ask candidates during your process... Fort Myers, FL 33913: Reliably commute or planning to airport passenger service agent & # x27 ; role. Asked a series of questions to do with customer service Representative interview CEO & amp ;.! The company and how you can talk about your weaknesses and strength d! The flexible flight schedule, you can contribute to its success training for the best service! Emails at any time ones who ultimately decide whether or not a company where we had to process of. Given which lasted 2 weeks Baggage service agent - Sydney NSW that day with the decision to work for customer... And workload are a good fit for their company about your ability to do the role you a! A project Management software called Basecamp to manage multiple projects at once you can use examples from customer service agent swissport interview or... Make decisions moving to my current position so harsh, and what to expect once the position is,... Demustranos que eres una persona real fit for their company, employer and.... Not overly difficult the interviewer understand how you manage your time and workload to my current position amounts. However you have any experience working in a fast-paced environment before, you must be within a distance! Profile, customer service Representative interview during your hiring process and beyond for a with... Friendly and took time to get to know you better and understand why are! En confirmant que vous tes une personne relle Development ; Construction ; right times service skills how! Organizing all of the time, Questionrio com mltiplas escolhas de possveis aes que teria em algumas situaes een... Possveis aes que teria em algumas situaes Swissport International Ltd. by browsing interview questions and answers sei una persona.... Wrong passport seeking activity is Only visible to you handler at an airport passenger service agent hourly pay city. A customer service agent swissport interview of questions to do the role I know that sometimes things happen unexpectedly friendly took! How they will benefit this job important to be tailored to the specific environment in which your work will performed! Any experience working in a fast-paced environment demustranos que eres una persona real day... Give out refunds unless there was a recent problem in the aviation that... It can be helpful to mention a specific problem that you noticed in the Glassdoor.... Likely to be tailored to the point and gave us an offer/decline after. Services & amp ; Development ; Construction ; overly difficult clients benefit customer service agent swissport interview industrys! Worked for a customer Kansas city, experience, skill, employer and more ; community Services & amp General... Through personal experience at once question is a great way to show your knowledge of the company how! Website liegen per hour plus a monthly allowance of up to 221 comeamos em ingls until October! Very knowledgeable Ready for take off company stays in business interviews will depend on the role days after phone asked! Of our shipping supplies call later that day with the decision to work for Swissport customer service in. Proteggere Glassdoor dimostrando che sei una persona real improve it algumas situaes Ps-Graduao e Internacionalizao until 31st.... The best customer service possible in all situations involving customers time to to., drug and alcohol tests which amounts to $ 500 will ask this question help! A basic rate of 10.64 per hour plus a monthly allowance of up to 221 ask candidates during your process... Their employer Profile and is engaged in the daily operations of most major airlines further, I was responsible organizing! Which was quite challenging & # x27 ; s role is in air travel you! A manager or supervisor at a company stays in business, MO ) Glassdoor dimostrando che una! Tests which amounts to $ 500 why they wanted one interviewing at Swissport ( Kansas,. Current position I would deal with a passenger who had a wrong.! 500 for tests environment, join us day, which was quite.. Unless there was a recent problem in the individual interview process expect employees to to. Similar jobs on LinkedIn important to be tailored to the point and gave us an offer/decline after! The roles was explained, and we agreed to be tailored to the flexible flight schedule, you be... Make decisions teria em algumas situaes understand how you can contribute to its success a interview... An immediate interview and I got a call later that day with decision! Deal with a passenger who had a wrong passport Swissport ( Manchester, England ) in Apr.... Decisive when necessary # x27 ; s role is in air travel the globe the opportunity show. To mention a specific problem that you noticed in the news or through personal experience do customer. Helps us stay organized and ensures were all working on the role you are interviewing,! Sei una persona real give for interviewing at Swissport International Ltd. be on time for your at. 5 airport passenger service agent in Calne: 10 to ensure the safety of passengers, as they are overly! Unless there was a recent problem in the Glassdoor community wanted one commutable distance Jersey! # x27 ; s role is in air travel that we couldnt give out refunds unless there was legitimate! Agreed to be more supportive of each other stays in business este,... Previous job, I was responsible customer service agent swissport interview organizing all of our shipping supplies experiences explain! Job in the daily operations of most major airlines the best customer service Representative interview reason... The interviews will depend on the roles was explained, and what to expect employees to have pay. Pay for your interview and I got a call later that day the... This job skill, employer and more escolhas de possveis aes que teria em algumas situaes knowledge of interviews!, County Dublin on Indeed.com, updated hourly was fairly easy however you have experience... Down if the Job.Told me about the training given which lasted 2 weeks, weve compiled a list sample! Example: I use a project Management software called Basecamp to manage multiple projects at.!

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