SPOC Service or Agency Point of Contact SSM Site Security Manager SSN Social Security Number TA Trusted Agent . The name you use for enrollment must match EXACTLY with the documents you provide for identity verification (valid Photo ID) and proof of citizenship, as well as the name you use when booking airline travel reservations. This issue is referred to as TWICs with missing fingerprints. When making an airline reservation, enter the following information in the Known Traveler Number (KTN) field: Credential Identification Number (CIN), the first group of numbers printed under the barcode on the back of the TWIC card, For more information, please visit: https://www.tsa.gov/sites/default/files/tsa_precheck_for_twic-faqs.pdf. They are responsible for resolving the tickets that can be resolved at level 1, and expeditiously dispatching tickets that cannot be resolved at level 1 to the most appropriate source of support. IT service desk helps in managing incidents and requests ranging from individual technical issues such as a slow PC to company-wide problems such as system outages or server downtimes. You must be licensed in a participating state to enroll through IDEMIAs UES Enrollment Centers for the HME STA. These IdentoGO centers are part of IDEMIA and are authorized as TSAs Universal Enrollment Services providers. TSA's Transportation Security Operations Center (TSOC) serves as TSA's coordination center for transportation security incidents and operations. Familiarize yourself with the KPIs that really matter to your organization and to provide you with actionable insight on how to leverage these KPIs to improve your performance! E-mail address for name change documentation: If e-mail is not possible, please fax these documents to 540-373-0620, and write your KTN on each document. The gender on your identification document does not have to match the gender you select on your TSAPreCheck application. TSOC uses the Web-Based Emergency Operations Center (WebEOC) incident management system to perform incident management, coordination, and situational awareness functions for all modes of transportation. Title: HOW TO APPLY Author: Charles Created Date: ET Weekends/Holidays: 9 a.m. to 8 p.m. After one year, the person will be considered as a new enrollee and will be subject to the standard in-person enrollment process and fees. This position will require excellent judgment and technical skills to be able to properly evaluate situations and immediately provide effective solutions to difficult problems. No. The fee for TWIC is $125.25, and the credential is valid for five years. No. Fri. Name changes may take up to 45 days to complete and processing time varies by individual. However, because the Security Threat Assessment (STA) is only valid for 5 years, the renewed TWIC will expire 5 years from the date of issuance. If you have legally changed your name and wish to enroll with your new legal name, you must provide a court-ordered name change document in addition to the required documentation from List A or List B. Offer a fast and efficient service to your clients with the help desk for insurance companies. In order to request an EYO service, stakeholders should contact IDEMIA. In this way, the customer/user feels better served and increases the satisfaction and confidence with the company or department that is providing the service. One of our consultants will show you interactively the main functionalities of ServiceTonic. Full Time position. Note: Documents in Portable Document Format (PDF) require Adobe Acrobat Reader 5.0 or higher to view. Customers from all states may contact TSA Customer Service at 833-848-4759 or email HME.question@tsa.dhs.gov for STA status updates. document.documentElement.className += " js"; Please note, an appointment is not required to visit an enrollment center and is provided to assist you with scheduling and trying to minimize wait times at an enrollment center. Incident Management Software | User Portal | Customer Survey | Chat | Chatbot | ForumTonic | Mobility | Email Notifications |Email Integration | Time Control, Dashboard | Customer Reports | Customer Survey | Dynamic Views | Knowledge base, Asset management and CMDB | Booking management | Automated Network Inventory | Preventive maintenance | QRTonic, Business rules and workflows | Aligned with ITIL | Service Level Management | Service Catalog | Contract management | Problem management | Agenda / Calendar, Email Servers | LDAP | CTI | Web Services API rest | Remote control | Monitoring apps | Geolocation. IT Support has 10 employees and provides support services to SMEs. Applicants must be U.S. citizens or lawful permanent residents who successfully complete a background check that examines criminal history, lawful presence, and any association with terrorism. Make sure the name you travel under is the name you provide on your TSAPreCheck application. Bring your TWIC to an enrollment center to have the PIN reset at no cost. You are unable to pay with a credit card. Anyone may renew their TSAPreCheck membership up to six months prior to their KTN expiration date. An applicant must be a U.S. citizen, U.S. national or Lawful Permanent Resident (LPR) and cannot have been convicted of certain crimes. She has been featured in Fortune magazine and has received recognition for her work in competitive and trends analysis from executives at a variety of Fortune 100 companies. Angela is a dynamic and accomplished professional who consistently delivers exceptional results for MetricNet and its clients. Enrollment must be completed in-person at an enrollment center location servicing the TSAPreCheck application program. If the names on your documentation or enrollment do not match, you must provide a valid Photo ID with your current legal name and a name linking documentation such as an original or certified copy of a name change document to include marriage certificates and divorce decrees. The cost to be fingerprinted at a TSA Universal Enrollment Services location is $24.00. - Fri. Members will be able to see their KTN expiration date under the field marked as TSAPreCheck Expiration Date: XXXX.. Job in Littleton - Arapahoe County - CO Colorado - USA , 80161. Yes, TSA is committed to promoting the freedom, dignity, and equality of all people, including LGBTQIA+. This may take longer if there was difficulty capturing your fingerprints during enrollment or if you maintain potentially disqualifying factors, such as past interactions with law enforcement. Yes. For example, an individual may have a US birth certificate (proof of citizenship) with their maiden name and a drivers license (proof of identity/valid Photo ID) with their married name. Call 1-800-253-8571 if your TSA email password expired. TWIC Apply for a TWIC card. If you pay the reduced fee, your TWIC card expiration date will be 5 years from the issuance date of the supporting FAST card or the expiration date of your current, unexpired HME. Effective February 2012, if you apply successful clearance results from your most recent TWIC security threat assessment (STA) and are licensed in a state that allows you to apply those prior STA results towards obtaining your HME, a concept known as STA comparability, then you do not have to pay full price for your HME. Global Entry participants entering the UnitedStates proceed to Global Entry kiosks, present their machine-readable passport or U.S. permanent resident card, have their fingers electronically scanned, and make a customs declaration. This means in a 10 agent IT Help Desk, 8 agents should be answering the calls and 2 agents should be assisting the front line IT Help Desk agents. Children ages 12 and under do not need a separate enrollment when travelling with a parent or guardian enrolled in the TSAPreCheck program. How do we register everything?, Tones of Excels?, E-mail? SPOC. In the event of a measurable and documentable loss of connectivity or functionality, please contact the Ford SPOC at 1-888-317-4957. Business Continuity. TSA Help Desk: HC-ServeU@tsa.dhs.gov Best of luck in the hiring process. If members would like to update their email and/or phone number, they may do so here. Yes, if you currently have a TWIC and qualify for a comparable HME (view a list of states that offer comparability to their drivers), you are only required to complete the online enrollment. You can select the gender on your TWIC application that is most appropriate for you Male, Female, or Another Gender. enable_page_level_ads: true Download Adobe Acrobat Reader. View a list of required identity/immigration documents for HME. You may make an appointment online on this website or by contacting the UES Call Center at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM (Eastern). Passenger Support Request assistance with security screening. Lost and Found Locate items left at a security checkpoint. Travelers requiring special accommodations or concerned about the security screening process at the airport may ask a TSA officer or supervisor for a passenger support specialist who can provide on-the-spot assistance. Reasons that you would be required to renew in person include, but are not limited to: TSAs goal is to provide you with a response within 60 days of receiving the information you provided at enrollment. Example: Virginia CDL with ID# A67891234 KTN = VAA67891234, For more information, please visit: https://www.tsa.gov/sites/default/files/tsa_precheck_for_hme-faqs.pdf. The TWIC enrollment process consists of the following components: in-person enrollment, security threat assessment, notification of the results, and issuance of the TWIC card if cleared. If the user calls, our IT Help Desk needs to be able to solve it or know where to send the ticket. You may make an appointment online via this website or by contacting the UES Call Center at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM (Eastern). The security threat assessment is valid for a period of 5 years, but individual State licensing rules will determine the expiration of the HME on the commercial drivers license. Please note that, when entering your information online, you will be required to enter the same contact information (phone or email) provided during enrollment. Contact Contact Customer Service How can we help you? You can also enable a mailbox to automatically receive all information, eg. H. TSA Wireless Program: The TSA Wireless Program procures, provisions, and manages all wireless service and devices in accordance with TSA's mobility strategy. Thank you for your flexibility as we transition Human Capital inquiries to the Customer Care team and enhance the TSA candidate experience. Users resolving the hosts ftpv3qa.gechub.ford.com and or ftpv3.gechub.ford.com . Support organizations that follow a SPOC model typically have lower costs, and higher customer satisfaction that those that do not follow a SPOC process. Download Adobe Acrobat Reader. View a list of TSAPreCheck application program eligibility requirements. All Rights Reserved Worldwide, Single Point of Contact (SPOC) | Service Desk KPI. No, the gender on your identification documents does not need to match the gender you select on your TSAPreCheck application. Call (866) 289-9673 Automated information is available anytime in several languages. Prints from all fingers will be taken. Learn more here. No, the gender on your identification documents does not need to match the gender you select on your TWIC application. You are always offered the option to apply for a full-fee HME STA if you determine it is more cost and time-effective to do so. 552a. The additional cost of an in person renewal covers the operational costs associated with services completed at an enrollment center. This fee maintains your eligibility for a period of 5 years, and covers the operational costs associated with the background check. If you work for (or are retired from) Enrollment centers may not be able to service walk-in applicants when appointment schedules are full. Stakeholders can request these services by contacting IDEMIA. Yes, members may keep the same KTN once they renew as long as they renew within one year after expiration. Bring your TWIC to an enrollment center to have the PIN reset at no cost. TWIC and HME walk-in applicants will be prioritized due to employment requirements. In addition to a SPoC IT Help Desk your first level agents should have an internal escalation point for more complex Help Desk calls. Will be the Enterprise SPOC for PC/IPad procurement, distribution, recovery as well as disposal. Service Desk - TSA. Reports SQL: In the (unlikely) case that do not reach all the information with with taylor-made reports, you can make direct queries to the database. Fingerprints are electronically captured at the enrollment center during in-person enrollment. Use of an expired or canceled TWIC for access to a facility or vessel is prohibited. You must provide a valid photo ID that matches your full legal name. Please note, TSA will not issue a reimbursement to applicants who attempt to enroll or renew in TSAPreCheck through a fraudulent website. Members will need to visit an enrollment center to complete the renewal process. Cash and personal checks are NOT accepted. It is recommended that you schedule an appointment. To ensure your privacy is protected, your data is encrypted, stored, and transmitted securely using methods that protect the information from unauthorized retrieval or use. You can check your application status and retrieve your known traveler number (KTN) online. The term SPOC refers to a Single Point of Contact support organization. Stakeholders can receive more detailed information on cost estimates by contacting IDEMIA. Incomplete or false application information. Appointments are encouraged to save you time but are not required. View information about your nearest enrollment center. It is most beneficial for applicants who will use a comparable security threat assessment and pay the reduced fee to do so within 12 months of receiving the comparable threat assessment. A SPOC exemplifies a culture of working as "one company.". If not expired, your previous TWIC card will be canceled after you receive your renewal TWIC. Identification Learn about ID requirements. Some individuals may need to renew in person, for example, if the fingerprints provided during their initial enrollment were deemed low quality at time of enrollment, or if they have changed their name and have not gone through TSAs data update process. If members have a valid email and/or phone number on record, TSA will send a renewal notification. Please contact your State Motor Vehicle Department for further information regarding individual State requirements. However, there must be no reflections from the eyeglasses that obscure the eyes. Rather, a single point of contact service desk is a facilitator and coordinator of the entire end-user support process. If you or someone you know believes they have fallen victim to a scam, report it to your local police department and file a report at the Federal Trade Commission's website, ReportFraud.ftc.gov. This position will require excellent judgment and technical skills to be able to properly evaluate situations and immediately provide effective solutions to difficult problems. To request a temporary enrollment service, stakeholders should contact IDEMIA. You are eligible to receive TSAPreCheck screening even if your current gender differs from the gender you provided when you enrolled in TSAPreCheck, as long as the name and date of birth on your reservation match the name and date of birth on record with TSA. When a customer calls IT Support to solve a problem, the person who answers and records the call is not the same one who is going to solve the case neither who will bill and collect. It is staffed with technicians who assist users in resolving IT issues. Please reach out directly to your state Drivers Licensing Agency to determine your eligibility for this benefit. }); For a list of required documents, please visit: TSAPreCheck: http://www.tsa.gov/sites/default/files/resources/precheckapplicationprogram_factsheet.pdf, TWIC: http://www.tsa.gov/sites/default/files/twic-hazmat_factsheet_072915.pdf, HME/HTAP: http://www.tsa.gov/sites/default/files/twic-hazmat_factsheet_072915.pdf. Regulations require that you complete an HME STA application and submit fingerprints each time you apply for a new or renewed HME. In the following article we will discuss the concept and its main benefits as well as application areas. TSA is capturing your photograph to verify your identity at TSA checkpoints equipped with biometric identification technology. This means that your Help Desk will own the support ticket for the user that called from end to end. TSA Cares Submit a request for assistance through the TSA screening checkpoint. Collaboration is more than just "working together;" it means sharing goals, work, risks, and rewards, and enables organizations to . All status updates and resolution follow up will be performed by the Help Desk Agent. Contact the Universal Enrollment Services (UES) Call Center to begin the process at 855-DHS-UES1 (855-347-8371). Point of contact information - name, organization, phone number(s) and email, Address where requested service will be provided. If you have questions, call the TSA Help Desk (877) 872-7990 or send email to HelpDesk@mailserver-hraccess.tsa.dhs.gov. If appointments are not immediately available at the enrollment center of choice, customers are encouraged to schedule an appointment at one of the alternate enrollment centers in the area. Disqualifying criminal offenses and other factors. This TA must meet security and suitability requirements and will be trained by a IDEMIA trainer. Watch the 2020 Single Point of Contact webcast here! When making an airline reservation, enter the following information in the Known Traveler Number (KTN) field: The Credential Identification Number (CIN) is the eight digit number printed under the bottom left of the barcode on the back of the TWIC card. google_ad_client: "ca-pub-2604528316377340", Will be the Enterprise SPOC for PC/IPad procurement . Individuals may become eligible for TSAPreCheck as members of existing Trusted Traveler programs, including the TSAPreCheck application program, Global Entry, NEXUS, SENTRI, as well as individuals who have a Known Traveler Number and have been deemed eligible via other TSA initiatives. Click here to get Vital Records Department contact information for each state. Applicants may be ineligible to renew online due to: The expiration date is printed on your current TWIC card on the right side, below the photo and to the right of the embedded chip under the heading, Expires. The expiration date format is Year/Month/Day (YYYY/MMM/DD). Appointments are encouraged to save you time but are not required as most TSA UES enrollment centers will accept walk-ins for HME applicants. Success of the enterprise SPOC relies on having an organization that exhibits a culture of teamwork and trust, acting and working as one company. The Service Desk Analyst is responsible for managing the desktop support environment including minor server/network administration as needed to support business continuity. In addition to providing enrollment services through a network of fixed enrollment center locations, IDEMIA provides similar services through the implementation of temporary locations. For TSAPreCheck Application Program membership renewal, most members will be able to do so completely online, but some members in certain situations may be directed to renew in person at an enrollment center after filling out the online membership renewal form. If approved, most applicants receive their Known Traveler Number (KTN) in 3-5 days, though some applications can take up to 60 days. Dark glasses or nonprescription glasses with tinted lenses are not acceptable unless they are needed for medical reasons. Medical reasons Best of luck in the event of a measurable and documentable loss connectivity! 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